Florida Pharmacy Technician Certification Practice Test

What should you tell Mr. White when he wants to wait for his prescription at the Drive Thru?

1. Tell him that in order to pick up his prescription immediately, he must drop off his prescription inside at the drop-off counter

2. Tell him he is welcome to wait while you process his prescription

3. Tell him he can wait in the parking lot and obtain his cell phone number so you can contact him when the prescription is ready

4. Tell him he will need to pick up his prescription inside at Pick-up

The correct answer is: Tell him he can wait in the parking lot and obtain his cell phone number so you can contact him when the prescription is ready

When Mr. White expresses his desire to wait for his prescription at the Drive Thru, suggesting that he can wait in the parking lot while you obtain his cell phone number to contact him is a practical approach. It allows him the convenience of waiting outside the pharmacy without the need for him to remain at the Drive Thru station, which could create congestion. You're ensuring that Mr. White can be informed promptly when his prescription is ready, allowing for a smooth workflow. This method recognizes the reality of wait times and offers a personal touch by maintaining contact via cell phone, which is beneficial especially if there's a delay in processing. It's important to note that other options might suggest he wait at the Drive Thru or require him to go inside, which does not accommodate his original intent of wanting to stay in his vehicle. By offering an alternative that allows him the comfort of his car while remaining connected with the pharmacy, you are enhancing customer service and emphasizing efficiency.