Florida Pharmacy Technician Certification Practice Test

If a patient provides a prescription for Percocet requiring Prior Authorization, what is an appropriate step to take?

1. Initiate the Prior Authorization process

2. Advise the patient of the precautions he needs to take with this medication

3. Explain to the patient that you will reprocess the claim once the medication has been approved

4. Try to resolve the situation before the patient leaves the store

The correct answer is: Explain to the patient that you will reprocess the claim once the medication has been approved

The most appropriate step to take when a prescription for Percocet requires Prior Authorization is to explain to the patient that you will reprocess the claim once the medication has been approved. This option emphasizes the importance of communication with the patient about the insurance process and the necessary steps to obtain the medication. The Prior Authorization process is a requirement set by insurance companies to ensure that certain medications are approved for coverage before the pharmacy can dispense them. By informing the patient that you will reprocess the claim after approval, you keep them informed about what to expect next. This can alleviate feelings of uncertainty or frustration, as they may be waiting for a response from their insurance provider. In this context, the other options may not adequately address the patient's immediate needs. Initiating the Prior Authorization process is an essential step but it must be coupled with clear communication to the patient about what that entails. Advising the patient on medication precautions does not directly address the need for authorization and could lead to confusion if the medication cannot be obtained. Trying to resolve the situation before the patient leaves the store is good practice but may not be feasible if the authorization process is complex or requires external communication with the insurance company. Overall, guiding the patient about the plan to reprocess the claim after